Terms and Conditions

ARTICLE 1 – DEFINITIONS

For the purposes of these General Terms and Conditions, the terms below have the following meanings. These definitions are provided to clarify the wording used in this agreement and ensure clear understanding between the consumer and the entrepreneur:

Withdrawal period: The legally established period, beginning after the consumer has received the product, during which they may cancel the purchase without explanation and without incurring penalties.

Consumer: Any individual who makes a purchase for personal purposes outside their trade, business, or professional activity, and who acts in a private capacity when buying goods or services remotely from the entrepreneur.

Long-term agreement: A contract between the consumer and entrepreneur that involves repeated deliveries of products or services over time, either regularly scheduled or provided upon request.

Durable medium: Any tool or device—such as email, a USB stick, a hard drive, or paper—that enables information to be stored for future reference in an unchanged format.

Right of withdrawal: The legal right of the consumer to withdraw from the agreement within the withdrawal period, return the goods, and obtain a full refund without needing to provide a reason.

Entrepreneur: The party that offers goods or services remotely—whether an individual business owner or a legal entity—and that carries responsibility for fulfilling obligations under these conditions.

Distance contract: A binding agreement concluded without both parties being physically present, typically via an online shop or digital platform, as part of a structured remote sales system.

Means of distance communication: All forms of communication that enable contracting without the physical presence of both parties, including phone calls, websites, emails, apps, or online chat.

General Terms: These conditions that apply to all offers, sales, and agreements concluded by the entrepreneur, including those carried out remotely.

ARTICLE 2 – COMPANY IDENTITY

All contracts entered into through this website are concluded with:

Sinsevo.com

Address: 85 Delancey St, New York, New York 10002, United States
Email: info@sinsevo.com
Telephone: +1 774 425 8678

Sinsevo.com is responsible for the content, processing, and delivery of all orders placed on its platform. Customers should use the contact details above for inquiries, returns, legal notices, and complaints.

ARTICLE 3 – SCOPE OF APPLICATION

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance agreement concluded between the entrepreneur and the consumer. They become binding once the consumer completes a purchase via the webshop.

Before finalizing a distance contract, the consumer will be given access to these terms. If technical reasons prevent this, clear instructions will be provided on how and where to obtain them, either digitally or in print, free of charge upon request.

For online transactions, these terms are provided in a format that allows saving or printing, ensuring the consumer can refer to them at any time during the contract period.

Where additional terms apply to specific products or services (such as returns, extended warranties, or use restrictions), these will be communicated separately. In the event of conflict, the provision most favorable to the consumer will apply.

If any part of these General Terms and Conditions is deemed invalid or unenforceable, the remaining provisions remain in force. The invalid clause will be replaced by one that comes closest in intent and effect.

If these terms do not explicitly cover a specific situation, the agreement shall be interpreted in line with fairness, good faith, and mutual benefit as reflected throughout this document.

ARTICLE 4 – THE OFFER

All offers displayed on Sinsevo.com are non-binding and subject to availability unless stated otherwise. An offer is only valid while it is shown on the website, and the entrepreneur reserves the right to adjust or withdraw offers at any time without prior notice.

If an offer includes a limited-time discount or specific conditions (e.g., while stocks last), this will be clearly indicated to the consumer. Sinsevo.com makes every effort to keep offers up to date and accurate at the time they are published.

Each product or service offered is described in sufficient detail, including key features, specifications, and intended use. Descriptions are intended to help consumers make informed decisions. Product images aim to be as accurate as possible, though slight variations in color, size, or details may occur depending on screen settings or production batches.

Obvious typographical or factual errors in the offer (such as incorrect prices or outdated information) do not bind the entrepreneur and will be corrected as soon as discovered.

Every offer provides full disclosure of purchase conditions, including but not limited to:

  • The exact retail price, excluding customs duties and any VAT applicable in the consumer’s country;
  • Shipping fees, if applicable, shown during checkout;
  • The steps required to place an order and how the agreement is formed;
  • Details on the consumer’s statutory right of withdrawal and how to exercise it;
  • Accepted payment options and delivery methods;
  • The duration of the offer and applicable deadlines;
  • Warranty terms and post-purchase customer service options.

The consumer must carefully review all information provided in the offer before placing an order. The entrepreneur cannot be held liable for consequences arising from misunderstandings or misinterpretation of the presented offer.

ARTICLE 5 – THE CONTRACT

The agreement between the consumer and the entrepreneur becomes legally binding once the consumer accepts the offer, confirms the order, and completes the required steps, including payment (unless otherwise arranged).

If the order is placed electronically, the entrepreneur will promptly acknowledge receipt. This confirmation includes an order summary and serves as evidence that the contract has been established. The consumer retains the right to cancel the order before acceptance confirmation is sent.

All electronic transactions are protected by appropriate technical and organizational safeguards. These include SSL encryption, secure payment systems, and restricted access to personal data, ensuring privacy and safety for the consumer.

The entrepreneur reserves the right to check whether the consumer can meet financial obligations before approving the order. This may involve verifying payment details or assessing creditworthiness. If there is reasonable concern that the consumer may not meet obligations, the entrepreneur may decline the order or require different terms (e.g., advance payment).

Once the contract is finalized, the consumer will receive the following information in a storable format (such as email or PDF):

  • The full company name and contact information for customer service and returns;
  • Instructions and deadlines for exercising the right of withdrawal;
  • Warranty details and procedures for making a claim;
  • Guidelines for canceling ongoing contracts and relevant conditions;
  • A copy of the general and, where applicable, additional terms and conditions.

All agreements depend on product availability. If an item is out of stock after an order has been placed, the consumer will be informed quickly and offered an alternative or a full refund within a reasonable timeframe.

ARTICLE 6 – RIGHT OF WITHDRAWAL

The consumer has the legal right to withdraw from the contract within 30 days without stating any reason. This withdrawal period starts on the day after the consumer—or a third party designated by them—has received the product.

During this period, the consumer must treat the product with care. It may only be opened or inspected in the same way as it would be in a physical store. Using the product beyond this scope may reduce the refund amount, particularly if the item shows signs of wear or damage when returned.

To exercise the right of withdrawal, the consumer must notify the entrepreneur in writing or electronically within the 30-day period. Templates may be provided on the entrepreneur’s website but are not mandatory.

Once the withdrawal notice is submitted, the consumer must return the product within 14 calendar days. Proof of return (such as a tracking number or receipt) must be available if requested. The consumer is responsible for proper packaging and returning the item in original condition.

If the consumer does not send a withdrawal notice or fails to return the item within the deadlines, the agreement remains valid and cannot be canceled retrospectively.

If only part of an order is returned, the right of withdrawal applies only to the returned product, and a partial refund will be issued accordingly.

ARTICLE 7 – COSTS RELATED TO WITHDRAWAL

When the consumer uses the right of withdrawal, they bear the direct costs of returning the goods unless the offer specifies otherwise. Costs may vary depending on the size, weight, and origin of the return shipment.

If the product cannot be returned by normal postal services (for example, due to size or fragility), the entrepreneur may assist with arranging the return. Any related costs will be clearly communicated and charged accordingly.

After receiving the returned items or sufficient proof of shipment, the entrepreneur will refund the total purchase price—including any standard delivery charges—within 14 calendar days. If the consumer opted for a more expensive shipping method than standard delivery, only the cost of standard shipping will be refunded.

Refunds will be processed using the same payment method used for the purchase unless another option is agreed upon. No additional administrative charges will be applied to the refund.

ARTICLE 8 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

According to applicable consumer laws, certain purchases are excluded from the right of withdrawal. These exceptions are intended to protect both consumer safety and the entrepreneur’s ability to resell items:

  • Products that are custom-made or tailored specifically for the consumer, such as personalized decor, engraved jewelry, or garments made to measure;
  • Perishable goods or products with a short shelf life, such as certain foods or skincare items that may expire quickly;
  • Sealed products that cannot be returned for health or hygiene reasons, such as swimwear, underwear, or cosmetics, once the packaging has been opened or the seal removed;
  • Digital goods or downloadable content (such as e-books, software, or access codes) once access has been granted or files downloaded with the consumer’s consent;
  • Services that have been fully performed before the withdrawal period expires, where the consumer agreed to immediate execution and waived the right to cancel.

These exceptions are always communicated clearly before the order is placed. If uncertain, the consumer is encouraged to contact customer service prior to completing a purchase.

ARTICLE 9 – PRICES

All prices listed on Sinsevo.com are displayed in the applicable currency and exclude import taxes, customs duties, and VAT unless otherwise specified during checkout. The final amount payable will be clearly shown before the consumer confirms the order.

Prices apply solely to the product or service described and exclude optional accessories or additional services unless explicitly stated. The entrepreneur reserves the right to change prices at any time, but such changes do not apply to confirmed orders.

For products subject to market fluctuations (e.g., based on raw material costs, exchange rates, or auctions), variable pricing may be used. This will be indicated in the product description, along with a note that prices may change.

If an obvious pricing error occurs (e.g., an item listed at €0.00 or below cost price), the entrepreneur is not obliged to honor the transaction. The consumer will be informed, and the order will either be canceled or adjusted by mutual agreement.

In the case of promotional prices, the duration and conditions of the promotion will be clearly stated. Once the promotion ends, normal prices apply, and no retroactive discounts will be granted.

ARTICLE 10 – WARRANTY AND CONFORMITY

The entrepreneur guarantees that all products conform to the contract, the descriptions provided in the offer, and any applicable quality, safety, and usability standards required by law. Goods will be delivered free from defects and will correspond to their description and images within reasonable expectations.

If the delivered product is defective or damaged upon arrival, the consumer is entitled to warranty rights. Claims for visible defects, missing items, or incorrect deliveries must be submitted within 14 calendar days of receipt, supported by photos and a clear explanation.

The statutory warranty period applies unless a longer manufacturer’s warranty is included. In case of a valid claim, the entrepreneur may choose to repair, replace, or refund the product. Replacement parts may be new or refurbished, provided they function as intended.

The warranty does not cover:

  • Damage caused by misuse, negligence, or incorrect installation;
  • Damage resulting from external causes such as fire, water, or accidents;
  • Wear and tear from normal use, especially in clothing, footwear, or items handled frequently;
  • Repairs or modifications carried out by the consumer or unauthorized third parties.

The consumer must always follow the care instructions provided by the manufacturer. Failure to do so may void the warranty.

ARTICLE 11 – DELIVERY AND EXECUTION

The entrepreneur takes the greatest possible care when receiving and executing orders. Orders are generally processed on working days, with an average processing time of 1–2 business days after payment confirmation. During busy periods, slight delays may occur.

Delivery will be made to the address provided by the consumer during checkout. It is the consumer’s responsibility to ensure accurate contact and delivery information. The entrepreneur is not responsible for delays or lost shipments due to incorrect or incomplete details.

If delivery exceeds the stated timeframe, the consumer will be informed promptly—usually within 30 days of the order. In such cases, the consumer may cancel the order without penalty, and a full refund will be issued within 14 days.

The risk of damage or loss remains with the entrepreneur until the goods are physically delivered to the consumer or a designated third party. Once received, the risk passes to the consumer.

If the consumer refuses or fails to accept delivery, causing additional costs for re-delivery or return, these costs may be charged to the consumer unless agreed otherwise.

ARTICLE 12 – DURATION AND TERMINATION

Termination by the consumer

The consumer may end an indefinite contract involving recurring product or service deliveries at any time, provided they give one month’s written or electronic notice. The contract will remain valid until the current billing or delivery period concludes.

For fixed-term agreements, such as subscriptions for a set number of months, termination is possible at the end of the agreed period. Notice must be given at least one month before expiration or renewal unless otherwise specified in the agreement.

Renewal of contracts

Fixed-term agreements cannot be automatically extended unless explicitly agreed upon when purchasing. If automatic renewal is applicable (e.g., a magazine subscription), it will not exceed three months, and the consumer retains the right to cancel at any time with one month’s notice.

Cancellation requests must be submitted via the official contact email or through the designated cancellation portal if available. The consumer will receive written confirmation of the cancellation, which should be kept for personal records.

If notice is not given within the allowed timeframe, the contract will renew under the existing conditions until the next cancellation opportunity.

ARTICLE 13 – PAYMENTS

Unless otherwise arranged in writing, payments must be completed within seven (7) business days of the contract being finalized. Payment is required before goods are dispatched unless agreed otherwise with the entrepreneur.

The entrepreneur accepts a variety of secure payment methods, including credit/debit cards, PayPal, bank transfers, and other available online gateways. The exact options for each country or currency will be shown during checkout.

The consumer is responsible for ensuring payment details are correct. The entrepreneur is not liable for delays or failed transactions caused by inaccurate or incomplete information provided by the consumer.

If payment is not made on time, the consumer will be notified and granted an additional grace period to complete the payment. If the balance remains unpaid, the entrepreneur reserves the right to take legal steps, including debt collection and applying late fees or interest in accordance with the law.

In cases of suspected fraud or unusual transactions, the entrepreneur may delay processing and verify the payment before shipping.

ARTICLE 14 – COMPLAINT PROCEDURE

The entrepreneur values customer satisfaction and takes complaints seriously. Consumers experiencing issues with products, services, or order handling should report them as soon as possible, preferably within 14 calendar days of the incident or delivery.

Complaints must be submitted via email or through the website’s contact form and should include the order number, a detailed description of the problem, and any supporting evidence (such as photos or documents). This allows the entrepreneur to investigate and resolve the issue effectively.

Once a complaint is received, confirmation will be sent, and a response will be provided within 14 calendar days. If additional time is needed, the consumer will be informed and given an expected resolution timeframe.

If the consumer is dissatisfied with the proposed resolution, they may escalate the issue to an external dispute resolution authority or consumer protection body in their country.

Submitting a complaint does not affect any other rights or obligations under the agreement, such as payment deadlines or return requirements, unless otherwise agreed by both parties.

ARTICLE 15 – LEGAL DISPUTES

All agreements concluded via Sinsevo.com, including any disputes arising from them, are governed exclusively by the laws of the United States. This applies even if the consumer resides in another country.

If a dispute cannot be resolved through customer service or the complaints process, both parties agree to attempt an amicable settlement through negotiation or mediation before legal action is considered.

If legal proceedings are initiated, jurisdiction will generally be determined by the registered address of the entrepreneur, unless mandatory consumer protection laws specify another forum.

Nothing in this article restricts the consumer’s right to invoke mandatory consumer rights that apply in their country of residence under national or international law.

ARTICLE 16 – SMS MARKETING

By subscribing to SMS marketing from Sinsevo.com, the consumer agrees to receive automated messages, including updates on orders, promotions, special discounts, and cart reminders. Messages may be sent to the phone number provided during checkout or newsletter registration.

Consent to SMS marketing is not a condition for making a purchase. The consumer may unsubscribe at any time by replying “STOP” to a received message or using the opt-out link included in the message. Unsubscribing is free of charge apart from standard carrier fees.

Sinsevo.com is not liable for delayed or undelivered SMS messages caused by mobile providers, network congestion, or technical issues beyond its control. Some delays may also occur during high-traffic periods or due to regional restrictions.

Personal data collected through SMS subscriptions is processed in accordance with Sinsevo.com’s privacy policy and applicable data protection laws. For details, please see our Privacy Policy.

By subscribing, the consumer acknowledges and agrees to receive recurring marketing texts, and that consent is not a condition of purchase. Standard message and data rates may apply.